AGENTIC INTERACTION OS FOR COMMERCE

Your first response. Now an AI agent.

Buddy picks up the call, answers the chat, and runs the web conversation — so your team only handles what really needs them.

Book a demo See it in action

Buddy · in-app chatacme.app · session 4f21

00:32

user

my order #4429 still hasn't shipped, it's been 5 days

Buddy · agent

I've pulled up your order. It's in dispatch. I can either expedite it (free, arrives tomorrow) or refund. Which works?

user

expedite please

resolvedoutcome

96%confidence

chat

Buddy · web voiceacme.app/help · WebRTC

01:08

listening · web RTC

Buddy · agent

I see you're looking at the dual-zone fridge. Happy to walk you through specs?

qualifiedoutcome

182 mslatency

web · live

Buddy · telephony live +91 98 7621 0040

00:42

Buddy · agent

Hi Aarav, this is Buddy from Acme Support, calling about your refund request from chat earlier. Got two minutes?

caller

Yes, go ahead.

Buddy · agent

I see the screen damage photos came through. Refund's approved: ₹38,400 back to the original card in 3 to 5 days. Pickup tomorrow 11am to 2pm work?

refund · approvedoutcome

98%confidence

Live with Redbus, Namma Yatri and 300+ brands.

Redbus · Namma Yatri · 300+ more

Built by Juspay — the team behind payments for Amazon, Flipkart, Swiggy, Meesho.

500K+

interactions
handled

100K+

customers
served monthly

80^%+

outcome rate
without escalation

CHANNELS

The same agent. Every surface your customer chooses.

Voice or chat. Phone or browser. Inbound or outbound. The agent keeps the playbook, memory, and tone consistent wherever the conversation happens.

A · 01

Telephony

Inbound and outbound at scale. Qualify leads, confirm orders, recover payments — thousands of concurrent calls.

live +91 98 7621 0040 · outbound

Buddy

Refund approved — ₹38,400 to your card in 3 to 5 days.

B · 02

Web voice

Embed a voice button anywhere. Customers click, the agent picks up in the browser — no install, no number to dial.

acme.app/help

listening · click anywhere to talk "Hey, I'm here. What can I help with?"

C · 03

Chat

In-app, on the website, or over email. It reads context from your stack and escalates only when policy calls for it.

user

can I change my delivery address?

Buddy

Yes, order #4429 hasn't shipped yet. New address?

user

flat 302, koramangala 5th block

Buddy

Updated. SMS confirmation in 30 seconds.

EVALUATION

Every interaction, evaluated.

Every conversation scored — sentiment, intent, policy, tone. Add your own evaluators in plain English; they run on every interaction.

Live evaluation

Each interaction is scored as it happens, from greet to wrap-up.

Sentiment+ 92

Intent✓ resolved

Policy✓ pass

Tone78

4 evaluators · default pack + Add evaluator

Your evaluators

Write the question. It runs on every interaction, every channel.

"Was the order ID confirmed back to the customer?" 98%

"Did agent offer the right discount tier?" 94%

"Was escalation policy followed?" 100%

"Did Buddy capture customer's preferred language?" 72%

"Was alternative offered when out of stock?" 89%

5 evaluators · custom + Add evaluator

HOW IT WORKS

Same memory. Every channel.

Aarav started a refund request on chat. 30 seconds later, the agent called him back — already knowing the order, the issue, and what came next.

13:42 · CHATaarav.s · session 4f21

aarav

my order #4429: I want a refund, the screen is cracked when it arrived

Buddy

Sorry to hear that. Can you share a photo of the damage?

aarav

[image · damage_front.jpg]

Buddy

Got it. Refund eligible under our policy. I'll have someone call you in 30 seconds to confirm pickup. Sound okay?

aarav

yes please

chat captured · order · damage photo · refund intent

30s

13:42 · VOICE+91 98 7621 0040

Buddy · agent

Hi Aarav, this is Buddy from Acme, calling about your refund for order #4429. Got two minutes?

caller

Yes, go ahead.

Buddy · agent

I've reviewed the damage photos. Refund's approved: ₹38,400 back to the original card, 3 to 5 days. Pickup tomorrow 11am to 2pm work?

caller

4pm onwards please.

Buddy · agent

Done, 4 to 7pm. SMS confirmation in a moment. Anything else?

refund · approved OMS synced

One agent. Two channels. One continuous thread.

GET STARTED

See it run on your traffic.

A 30-minute walkthrough — the agent on real conversations across voice, chat, and web, plus the console your team will use day-to-day.

Book a demo Sign in to console